The Customer

A leader in the global market with multiple facilities. This company has been producing an everyday commodity for over 100 years. They are experts in meeting customer needs, sustainability, and understanding the advantages of having an efficient supply chain.

The Situation

A regional distribution center located in Indiana was having multiple failures with their dedicated carrier on the pool lanes that were greater than 210 miles. The pool truckloads were created to allow the customer’s customer to place smaller orders throughout the week. This allowed the end customer the freedom and flexibility to keep inventory low in their warehouse and to be able to order product on a need basis versus having to stock up.

The cut off time to place an order is mid-day. The orders are consolidated to make a multi-stop truckload. This allows little room for a transportation failure, a failure can result in the end customer having to shut the line down and possible delay the final product going out to their customer. LTL is not a feasible option for the small customer orders, it typically doesn’t allow for next day delivery.

The Solution

Wagner’s transportation division at the time served as a transportation provider for other locations around the U.S for the company. After discussing the needs, we took on one lane going to the Kansas City area. Over time more lanes going to Omaha, NE and Ankeny, IA were added.

Shortly after we were awarded the pools lanes that were greater than 210 miles. Today, we move 32 loads per week to several neighboring states. Even though the cutoff for orders is later in the day we work closely with the customer to get a preview of the orders early in the afternoon. We hold drivers that are fresh on hours to accommodate the late pickups with early deliveries. There is also a guided schedule for delivery destinations during the week, so we know the number of drivers that will be needed each day.


The end customer is able to receive the product on-time the next day. We are able to delivery to multiple customers in one day in the same area, sometimes up to four different end customers. We are able to ramp up or down capacity to accommodate customer needs.

We work closely with delivery locations to let them know when the order will coming in with an estimate ETA based on the stop order. If a driver is being held at one stop, we quickly notify the other stops.